Terms & Conditions
Welcome to KEMBARA TERLAJAK TRAVEL SDN BHD’s official online store. The terms and conditions outlined below apply to all visitors and users of https://www.facebook.com/p/Terlajak-Travel-Sdn-Bhd-100092433953720. By accessing and browsing this page, you agree to be bound by these terms and conditions.
General
The contents of these terms and conditions may be modified, moved, or deleted at any time.
Please note that KEMBARA TERLAJAK TRAVEL SDN BHD reserves the right to update the content of these terms and conditions without prior notice. Any breach of the rules or conditions listed herein may result in immediate action taken against the offending party.
Site Contents & Copyrights
Unless otherwise stated, all materials appearing on this site — including but not limited to images, illustrations, designs, icons, photographs, video clips, written content, and other media — collectively referred to as “Contents of the Site,” are copyrights, trademarks, trade dress and/or intellectual property owned, controlled, or licensed by KEMBARA TERLAJAK TRAVEL SDN BHD.
Comments and Feedbacks
All comments and feedback submitted to KEMBARA TERLAJAK TRAVEL SDN BHD shall remain the property of sales.terlajaktravel@gmail.com.
Users agree not to submit any comment(s) to https://www.facebook.com/p/Terlajak-Travel-Sdn-Bhd-100092433953720 that infringe upon the rights of third parties, including copyrights, trademarks, or privacy, nor any other proprietary rights. Furthermore, users agree not to post content that is unlawful, abusive, or obscene in nature. Users are solely responsible for the content of any comments submitted.
Product Information
We do not guarantee that the products displayed will appear exactly the same in reality as shown on your monitor. Differences may occur due to individual display settings.
Newsletter
Users acknowledge and agree that KEMBARA TERLAJAK TRAVEL SDN BHD may send newsletters regarding news, updates, promotions, and product information via email.
Indemnification
Users agree to defend, indemnify, and hold harmless KEMBARA TERLAJAK TRAVEL SDN BHD from any and all claims, damages, expenses, and legal costs — including attorneys’ fees — arising from or related to the use of this site.
Links to Other Sites
Any external links accessed through this site are entered at the user’s own risk.
KEMBARA TERLAJAK TRAVEL SDN BHD is not responsible or liable for any damage or loss related to content, products, or services provided by third-party websites.
Inaccuracy Information
There may be instances where the information on this site contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, or article content.
We reserve the right to correct any errors, inaccuracies, or update content without prior notice. If you are dissatisfied with a purchased product, please return it to us together with the original invoice.
Termination
This agreement shall remain in effect until terminated either by the customer or by KEMBARA TERLAJAK TRAVEL SDN BHD.
Customers may terminate this agreement at any time. The company also reserves the right to terminate this agreement without notice, and to deny access to users who fail to comply with the terms and conditions listed.
Payments
All goods purchased are subject to a one-time payment. Payments may be made using any of the payment methods available, including Visa, MasterCard, or other online payment systems.
All payment cards (credit or debit) are subject to verification and authorization by the card issuer. If authorization is not received, we will not be liable for any delay or failure in processing or delivering your order.
CANCELLATION AND REFUND POLICY
Cancellation
All cancellation requests must be made via email to sales.terlajaktravel@gmail.com.
Refunds
Once we receive and inspect and confirm that they meet the return policy requirements, a full refund will be issued via the original payment method:
- Online Bank Transfer: Refund will be credited within 3–5 working days.
- Credit Card Refund: Refund will be processed to your issuing bank (processing time may vary).
Please consult your card issuer regarding the timing of the refund.
PRIVACY POLICY
Your Privacy
We are committed to protecting your privacy. The information you provide will be used solely for the purpose of fulfilling services, processing transactions, marketing initiatives, and improving customer experience. Only authorized personnel will have access to your data.
Your information will never be shared with third parties, except when necessary to deliver services (e.g., shipping, identity verification) or when legally required by government or regulatory authorities.
Your Consent
We do not sell, trade, or rent your personal information (including your name, address, email, and credit card data) to unrelated third parties.
Communication & Marketing
If you make a purchase from our store, we may occasionally send updates, product news, or special offers via email, post, or telephone. You will also be given the option to subscribe to such updates during registration.
All members of KEMBARA TERLAJAK TRAVEL SDN BHD may opt out at any time by:
- Accessing “Your Account” on our website
- Clicking the “Unsubscribe” link in any email received
What are Cookies?
Cookies are small data files sent to your browser and stored on your hard drive. These cookies help improve site speed and remember your preferences. You may change your browser settings to disable cookies if preferred.
Site Statistics
We may compile and share anonymized, aggregate data regarding site visits, page views, and user activity.
This data is collected using cookies and embedded analytics tools, solely for the purpose of improving site performance and user experience.
Disclosures of Your Information
We may disclose your personal information to:
- Other companies within our group
- Third-party service providers (logistics, legal, or payment processing)
- Regulatory and government authorities (if legally required)
- In case of mergers, acquisitions, or business transfers
Third Party Sites
This site may contain links to external websites. Please note that these sites have their own privacy policies, and we are not responsible for the content or practices of these third parties. Kindly review their policies before submitting your data.
Checking Your Details
You may contact us to review or update your personal data. For security, we may request proof of identity before releasing any information.
You are responsible for maintaining the confidentiality of your login credentials. We strongly advise against using password-saving features on shared devices.
Contacting Us
We value your feedback and appreciate the time you take to help us improve.
If you have any questions or requests, or would like us to stop processing your data, please contact:
📩 Email: sales.terlajaktravel@gmail.com